FAQ

Frequently Asked (FAQs)

1. What is Roots and Radiance?
Roots and Radiance is a personal care brand owned by RnR Progressive Solutions Pvt. Ltd., offering a wide range of thoughtfully formulated skincare and haircare products.

2. Are all Roots and Radiance products natural?
We offer both natural and science-backed formulations, keeping modern skincare needs in mind. Regardless of the type, all our products are made with safe, high-quality ingredients and are environment-friendly.

3. Are your products safe for all skin types?
Yes, our products are designed to suit various skin types including dry, oily, combination, and sensitive skin. We recommend checking the product description for specific usage suggestions.

4. Do you use harmful chemicals in your products?
No, our products are free from harsh chemicals like parabens, sulfates, and phthalates. We focus on clean formulations that are gentle yet effective.

5. Are your products dermatologically tested?
Yes, all Roots and Radiance products undergo dermatological testing to ensure safety and skin compatibility.

6. Are your products cruelty-free?
Absolutely! We do not test on animals, and we are committed to cruelty-free and ethical practices.

7. Are your products vegan?
Most of our products are 100% vegetarian, and many are vegan-friendly. We clearly mention ingredient details on each product label and page.

8. How do I place an order?
You can order directly through our website. Just browse your preferred product, click “Buy Now,” and follow the secure checkout process.

9. How long does delivery take?
Standard delivery usually takes 3–10 business days, depending on your location. You’ll receive a tracking link once your order is shipped.

10. What is your return and refund policy?
We offer returns or replacements in case of damaged or incorrect items. You must raise a request within 7 days of delivery. Please refer to our Return & Refund Policy page for full details.

11. How can I contact customer support?
You can reach us at info@rnrprogressivesolutions.com or use the contact form on our website. We typically respond within 24–48 hours.