Return & refund policy
Refund & Cancellation Policy
A clear overview of order cancellation timelines, refund eligibility, and support contact details.
1. Order Cancellation
Orders can be cancelled within 24 hours of placing the order. Once processed or shipped, cancellation may not be possible.
2. Refund Eligibility
Refunds are applicable only for damaged, defective, or incorrect products delivered.
Customers must notify us within 48 hours of receiving the product with clear images as proof.
3. Refund Process
After verification, refunds will be processed within 7–10 business days to the original payment method.
4. Non-Refundable Items
- Clearance or sale products
- Gift cards
- Personalized or custom-made items
5. Contact Information
For any refund or cancellation queries, contact our support team:
Email: support@Roots & Radiance.in
Phone: +91 9958854005